Text ‘EYUP’ to 85258 for support 

The partnership, launched on 27 May 2025, offers urgent mental health support by text message to people in South Yorkshire.  

The service – a partnership between NHS South Yorkshire and innovative digital service Shout, which is powered by the charity Mental Health Innovations – offers free, confidential, 24/7 text support for anyone struggling to cope. 

Anyone in the area experiencing anxiety, stress, loneliness, depression, self-harm, suicidal thoughts, or other mental health challenges can use the service by texting the word ‘EYUP’ to 85258 at any time of day or night. 

The text service is designed to provide anonymous support for people who need urgent mental health assistance. The service ensures patients can access help, day or night, without having to wait to speak to someone face-to-face or on the telephone. As well as providing support to members of the public, it also helps ease pressures on mental health services. 

From 27 May, to start a conversation: 

• Text the word ‘EYUP’ to 85258 
• You’ll receive four automated messages before being connected to one of Shout’s qualified mental health professionals  
• Once connected, the mental health professional will listen empathetically, provide support and signpost to local services where appropriate 

The Shout service is free, anonymous, and does not appear on phone bills. Users do not need to register, download an app, or use mobile data.